Floor Failure Analysis Experts
Unexpected floor failure can be a terrible experience that a home or business owner may face. Most that have never experienced a floor failure are at a loss. They have no idea what to do or who to call. They have never heard of a Floor Failure Analysis Expert or Floor Covering Inspector.
When a Floor Fails
First contact the dealer you purchased the carpet, laminate, luxury vinyl, hardwood or other floor covering from. Speak with the owner or manager and explain the concern that you have. Ask that they either come out or have someone visit the installation so they can see the problem.
A reliable dealer is going to discuss the concern with you. They will often come out or send someone out to view the problem. If they believe the problem to be manufacturing and it is still under warranty, they will usually contact the manufacturer. If they provided the installation and believe installation to be the cause, they will likely contact the installer. The dealer did not arrange the installation, you need to contact the installer. And, if the dealer believes the concern to be site or maintenance related they will tell you so.
In some instances you may need to hire a flooring inspector such as the Weinheimer Group. To request an inspection or information use this online form.
When a Floor Failure Expert is Needed
Most flooring dealers, installers, contractors and floor covering manufacturers want happy customers. At the same time, no one wants to take blame for a failure they did not cause. Determining the cause of a failure can be confusing. There may be finger pointing as people blame each other. At that point a floor failure expert such as The Weinheimer Group may need to be commissioned. The expert will analyze the concern to determine the cause of the concern being experienced.
The Weinheimer Group – TWG
The Weinheimer Group, a Pacific Northwest company serves the states of Oregon and Washington. Terry Weinheimer and Kevin Weinheimer are nationally respected wood, laminate, luxury vinyl and carpet inspectors. They have inspected thousands of failing floors. Terry and Kevin are industry experts, certified by national and international certification organizations. Clients range from homeowner and contractors to dealers and manufacturers.
To discuss a concern and obtain a quote for service, contact Terry and Kevin at 800-621-3427.
You may also fill out the Request Inspection form and either Kevin or Terry will contact you to discuss the concern. If you choose, they will schedule an appointment to analyze your flooring concern. .